{"id":12,"date":"2025-06-17T19:26:14","date_gmt":"2025-06-17T19:26:14","guid":{"rendered":"https:\/\/ees.goj.mybluehost.me\/website_7d70a96d\/?page_id=12"},"modified":"2025-06-17T19:26:17","modified_gmt":"2025-06-17T19:26:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/diagonalbubble.com\/de\/refund_returns\/","title":{"rendered":"R\u00fcckerstattung und R\u00fcckgabe"},"content":{"rendered":"\n<p class=\"\"><strong>Effective Date:<\/strong> 17 June 2025<br><strong>Business Name:<\/strong> Diagonal Bubble LDA<br><strong>Website:<\/strong> <a class=\"\" href=\"https:\/\/www.diagonalbubble.com\">https:\/\/www.diagonalbubble.com<\/a><br><strong>Contact Email:<\/strong> <a>aryanarorawdf@gmail.com<\/a><br><strong>Business Address:<\/strong> Rua Jo\u00e3o do Na\u00e7imento Costa N 24, 1900-269 Lisboa, Portugal<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\uded2 <strong>Our Commitment to You<\/strong><\/h2>\n\n\n\n<p class=\"\">At <strong>Diagonal Bubble LDA<\/strong>, we are committed to offering you high-quality products and excellent customer service. If for any reason you&#8217;re not satisfied with your purchase, we offer a fair and transparent <strong>returns and refund policy<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 <strong>Return Eligibility<\/strong><\/h2>\n\n\n\n<p class=\"\">You may return a product if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">It was purchased directly from <a class=\"\" href=\"https:\/\/www.diagonalbubble.com\">https:\/\/www.diagonalbubble.com<\/a><\/li>\n\n\n\n<li class=\"\">You request a return within <strong>14 calendar days<\/strong> from the date of delivery<\/li>\n\n\n\n<li class=\"\">The product is <strong>unused<\/strong>, in its <strong>original packaging<\/strong>, and in <strong>resalable condition<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Important:<\/strong><br>Used electric vehicles, installed solar panels, or custom-made systems <strong>may not be eligible<\/strong> for return unless defective.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 <strong>What Can Be Returned<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Product Type<\/th><th>Returnable<\/th><th>Conditions<\/th><\/tr><\/thead><tbody><tr><td>Electric Vehicles (EVs)<\/td><td>\u26a0\ufe0f Limited<\/td><td>Unregistered and unused vehicles only. No returns on custom orders.<\/td><\/tr><tr><td>Solar Panel Systems<\/td><td>\u2705 Yes<\/td><td>Unopened, uninstalled equipment in original packaging<\/td><\/tr><tr><td>Wallbox Chargers<\/td><td>\u2705 Yes<\/td><td>Must not be installed, used, or altered in any way<\/td><\/tr><tr><td>Accessories<\/td><td>\u2705 Yes<\/td><td>Original packaging and unused condition required<\/td><\/tr><tr><td>Installed Products<\/td><td>\u274c No<\/td><td>Services and installed products are non-refundable unless defective<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 <strong>How to Initiate a Return<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li class=\"\"><strong>Email us<\/strong> at: <strong><a>aryanarorawdf@gmail.com<\/a><\/strong><\/li>\n\n\n\n<li class=\"\">Use subject line: <strong>&#8220;Return Request \u2013 Order #[Your Order Number]&#8221;<\/strong><\/li>\n\n\n\n<li class=\"\">Include:\n<ul class=\"wp-block-list\">\n<li class=\"\">Full name<\/li>\n\n\n\n<li class=\"\">Order number<\/li>\n\n\n\n<li class=\"\">Product(s) you wish to return<\/li>\n\n\n\n<li class=\"\">Reason for return<\/li>\n\n\n\n<li class=\"\">Photos (if product is damaged or defective)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"\">You will receive instructions within <strong>2 business days<\/strong> including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Return shipping address<\/li>\n\n\n\n<li class=\"\">Authorization number (RMA)<\/li>\n\n\n\n<li class=\"\">Packing and shipping guidelines<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcb8 <strong>Refund Process<\/strong><\/h2>\n\n\n\n<p class=\"\">Once your return is received and inspected, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Confirm receipt via email<\/li>\n\n\n\n<li class=\"\">Notify you of approval or rejection within <strong>5 business days<\/strong><\/li>\n\n\n\n<li class=\"\">If approved, process your refund to the original payment method within <strong>7\u201310 business days<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\ude9a <strong>Return Shipping Costs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\"><strong>Customer pays return shipping<\/strong> unless the item is defective or sent in error.<\/li>\n\n\n\n<li class=\"\">We recommend using a <strong>trackable shipping service<\/strong> or purchasing shipping insurance.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Diagonal Bubble LDA is <strong>not responsible<\/strong> for returns lost in transit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udca5 <strong>Damaged or Defective Items<\/strong><\/h2>\n\n\n\n<p class=\"\">If your product arrives damaged or does not function as expected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Contact us within <strong>48 hours of delivery<\/strong><\/li>\n\n\n\n<li class=\"\">Include photos or videos showing the issue<\/li>\n\n\n\n<li class=\"\">We will offer: free replacement, repair, or full refund (including shipping)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccc <strong>Non-Returnable Items<\/strong><\/h2>\n\n\n\n<p class=\"\">The following are <strong>not eligible for return<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Custom orders (e.g. configured EVs)<\/li>\n\n\n\n<li class=\"\">Used, registered, or modified electric vehicles<\/li>\n\n\n\n<li class=\"\">Installed photovoltaic systems<\/li>\n\n\n\n<li class=\"\">Products showing signs of use, damage, or improper handling<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcac <strong>Customer Support<\/strong><\/h2>\n\n\n\n<p class=\"\">For questions about returns or refunds, please contact:<\/p>\n\n\n\n<p class=\"\"><strong>Email:<\/strong> <a>aryanarorawdf@gmail.com<\/a><br><strong>Phone:<\/strong> [Insert phone number, if applicable]<br><strong>Hours:<\/strong> Monday to Friday, 9:00 \u2013 18:00 (Lisbon time)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2696\ufe0f <strong>Your Legal Rights<\/strong><\/h2>\n\n\n\n<p class=\"\">This policy does not affect your statutory rights under Portuguese law or the <strong>EU Consumer Rights Directive<\/strong>. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.<\/p>\n\n\n\n<p class=\"\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 17 June 2025Business Name: Diagonal Bubble LDAWebsite: https:\/\/www.diagonalbubble.comContact Email: aryanarorawdf@gmail.comBusiness Address: Rua Jo\u00e3o do Na\u00e7imento Costa N 24, 1900-269 Lisboa, Portugal \ud83d\uded2 Our Commitment to You At Diagonal Bubble LDA, we are committed to offering you high-quality products and excellent customer service. 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